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Testimonials

Jeff Bosch

President, Junior Achievement

“John was assigned to us…. he comes in monthly making sure our IT is working correctly. I would call him and JCI Group our insurance policy. We don’t have, internally, an IT specialist. We agreed to a monthly service plan with JCI Group. The service plan provides us peace of mind. It provides us insurance that hopefully there are no surprises. Without the service plan, when things popped up we would have to call someone to come in and they would have to learn about the network and then address the situation, which is costly. With our plan, John is already up to speed on our equipment and can more easily fix any problem quickly.”

Fred Earl Keith Jr.

Business Manager Financial Secretary,
International Brotherhood Boilermakers Local 85

“JCI Group is a reputable company to work with. If we were completely down and couldn’t get into anything they are very helpful to troubleshoot over the phone to get us back on line or to get someone here immediately. Having the monthly plan has made our employees more efficient...at least 25% more efficient and I have added additional work loads to them and they get all of it done more efficiently. This plan has helped us serve clients better and it makes me more efficient as well since I don’t have to deal with the IT issues.”

Tom Titus
Managing Partner, Titus & Urbanski
Certified Public Accountants

“I would recommend this maintenance agreement or service agreement because it’s important to have the ability to have someone come in and make sure the back ups are working and error messages are taken care of and so on. That really heads off potential problems. I would absolutely recommend that JCI Group provide that kind service to another business if asked...their response time is fantastic! Their professionalism and their longevity in the business indicates they are here for the long term. That’s an important quality. “

Mitch Gorsha
Director of MIS
Toledo Head Start/E.O.P.A.

"The biggest concern I had was what was going to happen that we couldn't or didn't foresee, that includes actual vendor failures. If you sign a contract with XYZ company or whatever, they may go out of business prior to, or worse case, during implementation. I wasn't really too concerned about that with JCI Group. But dealing with a communication system and the transfer of services from one service provider to another always poses the probability that something is going to get dropped or mis-communicated in the middle and you wind up with locations that all of a sudden can't talk anymore. I wasn't disappointed with JCI Group's implementation.

JCI is one of the most responsive of the vendors I've worked with in the area....... responsive and responsible."

John Manzke
AIM Systems, St. Louis

"The installation went great! I'm very pleased with everything I've seen. Thank you for all the great service!"

Jim Brennan, Jr.
Brennan Industrial Truck

"We wanted a company to design what we needed, order the product, install everything on our schedule (not yours), service it all, and make future recommendations. You have done all of that and more without exceeding the price you quoted. In the process a bond is developing, and that's good because I can see a close relationship leading to additional future projects. I don't know if it is true or not, but you guys have made us feel like we are the most important customer you have."

Janet Greenberg
President
AdVantage Telecom

"Since we have a very reliable network our customers have benefited because they can count on our ability to service them quickly. We can give world-class customer service since there are no computer problems standing in the way. I often tell other business owners that the IT service we get from JCI Group and the MacCafe is excellent and we have never felt the need to shop for another vendor for price comparisons or service. I'm very happy and would absolutely recommend both service departments. I can sleep at night knowing that everything is good to go. I don't have to worry about my network crashing or having computer equipment issues that won't be taken care of in a timely manner."

Cathie Slabaugh
Needmor Funds

"You guys are fabulous. We are so excited to be working with you!"

Bob Carnicom
Director, IT Operations
Beck Suppliers, Inc.

"Thanks a TON for all your effort in getting our store #88 back online. I never would have been able to find that issue on my own! Thanks for your persistence in getting Cisco to drill down to the root of the problem!

Send me the bill for your service.

Thanks again"

Jim Brennan, Jr.
Brennan Industrial Truck

"As the owner, it is good to see my people free to do what they do best and not get bogged down in computer problems, because JCI Group has allowed us to turn over the IT problems to you. I'm confident our productivity will go up as a result of installing the new equipment and turning the computer issues over to your company. Thanks again for all you've done to help us and, as I said, I'm looking forward to a long relationship."

Bill Taylor
Controller
Beck Suppliers, Inc.

"Of all the technological investments we have made over the past 10 years, this has been one of the best. We are very happy with the ShoreTel phone system JCI Group installed."

Mike Baxter
Network Administrator
NORPLAS Industries

"I just wanted to share my appreciation with you for all the help I have received from AbacusII / JCI Group for Training, Networking, Hardware Sales and Software Deployment. When Norplas Industries Inc. needs help addressing issues I find your company there to help which saves us valuable time and money. Once again Thank You!"

Gene Sugg
IT Director
Fulton County
Wauseon, Ohio

"We chose ShoreTel because of its all around simplicity. The ShoreTel product offered the complete package in a sophisticated, yet easy to use system for the I.T. professional who needs management functions as well as the end user who wants to make a simple phone call. Every feature of the ShoreTel system, installation, management, reporting, 911, fulfilled and surpassed our present needs in a well designed and affordable package. Along with the excellent product, we also chose ShoreTel because of the people at JCI, Wayne, Gary and Matt answered all of our questions and made us feel very comfortable that we weren't just buying a product from them, but we were investing in a partnership."

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